{"id":2840,"date":"2026-05-22T15:51:22","date_gmt":"2026-05-22T07:51:22","guid":{"rendered":"https:\/\/dbeauteskincare.com\/?page_id=2840"},"modified":"2026-05-22T16:05:52","modified_gmt":"2026-05-22T08:05:52","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/dbeauteskincare.com\/zh\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2840\" class=\"elementor elementor-2840\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a3b77bf e-flex e-con-boxed e-con e-parent\" data-id=\"a3b77bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60d9a49 elementor-widget elementor-widget-text-editor\" data-id=\"60d9a49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h1 style=\"text-align: center;\" data-section-id=\"g4iyuc\" data-start=\"259\" data-end=\"283\">Refund &amp; Return Policy<\/h1><p data-start=\"285\" data-end=\"307\">At Dbeaute Skincare, we are committed to providing high-quality skincare products and ensuring customer satisfaction. Due to the hygienic nature of skincare products, we kindly ask customers to review our refund and return policy carefully before making a purchase.<\/p><h4 data-section-id=\"1tn62gd\" data-start=\"576\" data-end=\"601\">1. Returns &amp; Exchanges<\/h4><p data-start=\"603\" data-end=\"673\">We only accept returns or exchanges under the following circumstances:<\/p><ul data-start=\"675\" data-end=\"794\"><li data-section-id=\"a9q831\" data-start=\"675\" data-end=\"717\">You received a damaged or defective item<\/li><li data-section-id=\"1ubo7th\" data-start=\"718\" data-end=\"750\">You received the wrong product<\/li><li data-section-id=\"17llkos\" data-start=\"751\" data-end=\"794\">Your order is incomplete or missing items<\/li><\/ul><p data-start=\"796\" data-end=\"836\">To be eligible for a return or exchange:<\/p><ul data-start=\"838\" data-end=\"1099\"><li data-section-id=\"1s6i6cw\" data-start=\"838\" data-end=\"903\">You must contact us within <strong data-start=\"867\" data-end=\"879\">48 hours<\/strong> of receiving your order<\/li><li data-section-id=\"12wi45t\" data-start=\"904\" data-end=\"978\">The item must remain <strong data-start=\"927\" data-end=\"978\">unused, unopened, and in its original packaging<\/strong><\/li><li data-section-id=\"as8tjk\" data-start=\"979\" data-end=\"1036\">Proof of purchase (order number or receipt) is required<\/li><li data-section-id=\"v1epi6\" data-start=\"1037\" data-end=\"1099\">Photos\/videos of the issue must be provided for verification<\/li><\/ul><h4 data-section-id=\"16hrawt\" data-start=\"1101\" data-end=\"1144\">2. Non-Returnable &amp; Non-Refundable Items<\/h4><p data-start=\"1146\" data-end=\"1218\">For hygiene and safety reasons, we do not accept returns or refunds for:<\/p><ul data-start=\"1220\" data-end=\"1396\"><li data-section-id=\"zx3psl\" data-start=\"1220\" data-end=\"1254\">Opened or used skincare products<\/li><li data-section-id=\"az40eh\" data-start=\"1255\" data-end=\"1271\">Change of mind<\/li><li data-section-id=\"qr3ig6\" data-start=\"1272\" data-end=\"1312\">Allergic reactions or skin sensitivity<\/li><li data-section-id=\"1t9hao7\" data-start=\"1313\" data-end=\"1371\">Products purchased during promotional or clearance sales<\/li><li data-section-id=\"12ipx9p\" data-start=\"1372\" data-end=\"1396\">Gift cards or vouchers<\/li><\/ul><p data-start=\"1398\" data-end=\"1478\">We strongly recommend performing a patch test before using any skincare product.<\/p><h4 data-section-id=\"1crbpse\" data-start=\"1480\" data-end=\"1513\">3. Damaged or Incorrect Orders<\/h4><p data-start=\"1515\" data-end=\"1578\">If your package arrives damaged or you received the wrong item:<\/p><ol data-start=\"1580\" data-end=\"1829\"><li data-section-id=\"2dok0w\" data-start=\"1580\" data-end=\"1628\">Contact our customer support team immediately<\/li><li data-section-id=\"1fl6apc\" data-start=\"1629\" data-end=\"1722\">Provide clear photos of:<ul data-start=\"1660\" data-end=\"1722\"><li data-section-id=\"1hrse5n\" data-start=\"1660\" data-end=\"1679\">The item received<\/li><li data-section-id=\"cfxrda\" data-start=\"1683\" data-end=\"1698\">The packaging<\/li><li data-section-id=\"brf8md\" data-start=\"1702\" data-end=\"1722\">The shipping label<\/li><\/ul><\/li><li data-section-id=\"56t4au\" data-start=\"1723\" data-end=\"1829\">Once verified, we will arrange:<ul data-start=\"1761\" data-end=\"1829\"><li data-section-id=\"16cvfqr\" data-start=\"1761\" data-end=\"1785\">A replacement item, or<\/li><li data-section-id=\"1h34f3u\" data-start=\"1789\" data-end=\"1829\">Store credit\/refund (where applicable)<\/li><\/ul><\/li><\/ol><p data-start=\"1831\" data-end=\"1908\">Approved replacements will typically be processed within <strong data-start=\"1888\" data-end=\"1907\">7 business days<\/strong>.<\/p><h4 data-section-id=\"4q51fe\" data-start=\"1910\" data-end=\"1930\">4. Refund Process<\/h4><p data-start=\"1932\" data-end=\"1956\">If a refund is approved:<\/p><ul data-start=\"1958\" data-end=\"2184\"><li data-section-id=\"isjkfj\" data-start=\"1958\" data-end=\"2013\">Refunds will be issued to the original payment method<\/li><li data-section-id=\"1391cvy\" data-start=\"2014\" data-end=\"2106\">Processing time may take <strong data-start=\"2041\" data-end=\"2063\">7\u201314 business days<\/strong> depending on your bank or payment provider<\/li><li data-section-id=\"1ejzi14\" data-start=\"2107\" data-end=\"2184\">Original shipping fees are non-refundable unless the error was caused by us<\/li><\/ul><h4 data-section-id=\"171p8j8\" data-start=\"2186\" data-end=\"2211\">5. Order Cancellations<\/h4><p data-start=\"2213\" data-end=\"2365\">Orders may only be cancelled before shipment confirmation is issued. Once an order has been processed or shipped, cancellations are no longer permitted.<\/p><h4 data-section-id=\"1o8g6vv\" data-start=\"2367\" data-end=\"2383\">6. Contact Us<\/h4><p data-start=\"2385\" data-end=\"2442\">For refund, return, or exchange requests, please contact:<\/p><p data-start=\"2444\" data-end=\"2596\"><strong data-start=\"2444\" data-end=\"2481\">Dbeaute Skincare\u00a0<\/strong><br data-start=\"2511\" data-end=\"2514\" \/>WhatsApp: <a href=\"https:\/\/wa.me\/+60168020699\" rel=\"nofollow noopener\" target=\"_blank\">+6016 802 0699<\/a><br data-start=\"2551\" data-end=\"2554\" \/>Business Hours: 10AM &#8211; 7PM<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Return Policy At Dbeaute Skincare, we are committed to providing high-quality skincare products and ensuring customer satisfaction. Due to the hygienic nature of skincare products, we kindly ask customers to review our refund and return policy carefully before making a purchase. 1. Returns &amp; Exchanges We only accept returns or exchanges under the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-2840","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/dbeauteskincare.com\/zh\/wp-json\/wp\/v2\/pages\/2840","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dbeauteskincare.com\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dbeauteskincare.com\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dbeauteskincare.com\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dbeauteskincare.com\/zh\/wp-json\/wp\/v2\/comments?post=2840"}],"version-history":[{"count":7,"href":"https:\/\/dbeauteskincare.com\/zh\/wp-json\/wp\/v2\/pages\/2840\/revisions"}],"predecessor-version":[{"id":2847,"href":"https:\/\/dbeauteskincare.com\/zh\/wp-json\/wp\/v2\/pages\/2840\/revisions\/2847"}],"wp:attachment":[{"href":"https:\/\/dbeauteskincare.com\/zh\/wp-json\/wp\/v2\/media?parent=2840"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}